Tardisoft Systems Maritime IT management

Maritime IT management specialists

One vessel problem. One team owns it.

Day-to-day IT support, monitoring and maintenance for vessels—built around the way crews and shore teams actually work.

See how support works Start with one vessel
20 yearsMaritime IT experience One contactFor vessel IT issues Ship & shoreSupport built for both
A maritime IT engineer working at a monitoring desk beside the port

The support story

From first call to fewer calls.

A practical view of how vessel IT support should work: one team answers, investigates, resolves, and keeps the next issue from reaching the crew first.

01 Onboard

Something stops working.

A service the crew depends on is suddenly unavailable. They call one team instead of chasing the office, satcom provider and software vendor.

02 Onboard

They call one team.

The crew has one clear route to help. We take ownership before the issue turns into a chain of suppliers and missed calls.

03 Ashore

We investigate the whole picture.

Our shore team checks the systems around the issue, pinpoints what is wrong and coordinates the technical side where a supplier is needed.

04 Back onboard

The crew gets back to work.

The issue is resolved and the crew can get on with the vessel’s work. We keep the technical side owned from start to finish.

What sits behind the story

No call centre. A team that owns the issue.

Crew contact us directly. We investigate first, resolve what we can and coordinate the technical side when another supplier is needed.

Tardisoft investigates first. We resolve the problem where possible and bring the right supplier into the conversation only when it is needed.

01Crew reportsOne clear route to technical help.
02We investigateUsing remote visibility and diagnostics.
03We resolve or coordinateIncluding satcom and software suppliers.

Managed maritime IT services

Everyday vessel IT, handled.

Practical remote support for the systems, users and recurring issues that interrupt vessel operations.

01

Remote vessel IT support

A direct helpdesk for crew, with support for Windows, slow PCs, user issues, errors and configuration problems.

02

Monitoring & maintenance

Visibility into disk health, updates, Microsoft Defender, system faults and PCs that need attention before a larger problem develops.

03

Network & software support

Troubleshooting for vessel applications, connectivity, DNS, shared folders, mapped drives, printers and peripherals.

04

Vendor coordination

Technical investigation and clear evidence to move issues forward with satcom, software, equipment and hardware suppliers.

05

Fleet IT oversight

Hardware and software inventory, vessel IT documentation, fleet health reporting and practical upgrade recommendations.

06

Start with one vessel

Assess the onboard environment, monitor its PCs and test normal remote support before considering a wider fleet rollout.

Ask about a one-vessel pilot

Built around real vessel IT

A ship is not an office with a satellite connection.

Vessel support must account for intermittent bandwidth, ageing equipment, rotating crews, mixed systems and narrow maintenance windows.

Low-bandwidth aware

Remote management designed to work with constrained and unreliable vessel connectivity.

Proactive, not only reactive

Monitoring helps identify common endpoint problems before they create operational friction.

Clear for crew and shore teams

Less back-and-forth asking crew to collect screenshots, run commands or interpret technical faults.

Experienced in maritime operations

Our approach comes from 20 years of remotely supporting real vessel IT environments.

Our technology

Products developed from maritime operations.

Alongside managed IT, Tardisoft develops focused tools for vessel monitoring, communications and ship-to-shore workflows. Each product has its own dedicated website.

Navigation Monitoring

GeoWatch

Independent monitoring for GNSS issues, navigation data problems, bridge response and incident review.

Product websitetrackingsafety.com
Mail Infrastructure

VesselMail

Ship-to-shore email with delivery proof, attachment recovery, archive search and resend support.

Product websitevesselmail.email
Crew Awareness

DoubleTap

Short, secure crew-awareness Taps that check understanding and show shore teams where reinforcement is needed.

Product websitedoubletap.training
File Exchange

FleetFolders

Straightforward ship-to-shore file exchange using isolated vessel folders and familiar mapped-drive workflows.

Product websitefleetfolders.com
Fleet Messaging

VesselChat

Private fleet messaging that keeps office teams, vessels and invited agents in one controlled conversation.

Product websitevesselchat.chat

Who we support

Maritime IT support sized for your operation.

ShipownersSpecialist vessel IT support without building a full internal department. Ship managersA clearer view of IT health and one support route across managed vessels. Technical teamsHands-on help investigating onboard issues and coordinating specialist vendors. Growing fleetsStart with one vessel, prove the service and expand when it makes operational sense.

Frequently asked questions

Managed IT for vessels, explained.

What does managed maritime IT include?

It can include a remote vessel helpdesk, PC health monitoring, Windows and software support, update and antivirus oversight, network diagnostics, IT documentation, reporting and third-party vendor coordination.

Can you work with our existing satcom and software providers?

Yes. We investigate the IT issue first and, when another supplier is needed, provide the technical information and coordination required to move it forward.

Do we need to commit our whole fleet?

No. You can begin with a single vessel to assess the environment, monitor its PCs and experience the support service before discussing a broader rollout.

How is vessel IT support different from office IT?

Ships operate with changing crews, mixed and ageing equipment, limited support windows and connectivity that may be slow or intermittent. Our tools and processes are designed around those conditions.

Maritime IT insights

When GNSS Poisoning Outlasts the Attack

A recent field report on long-lasting GNSS almanac poisoning shows why navigation trust is not only about detecting live jamming or spoofing. Sometimes the receiver can remain impaired after the interference is gone.

Read latest insight Browse all articles

Talk to Tardisoft

Give your vessels one place to go for IT support.

Tell us about your fleet and how vessel IT is handled today. We can discuss a focused one-vessel pilot or the support needs across your operation.

Good starting point

Vessel count, current IT setup and the issues taking the most crew or shore-team time.

Your details are used only to respond to this enquiry.